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FAQ

Questions? We'd be happy to answer them for you.

How do your shirts fit?

Sizing may vary slightly by garment style and manufacturer. We recommend reviewing the size chart on each product page before ordering. If you're between sizes, consider sizing up for a more relaxed fit.

Can I change or cancel my order?

Because orders enter production quickly, changes or cancellations can only be made within a limited window after purchase. Contact us as soon as possible, and we'll do our best to help if production has not yet begun.

What materials are your shirts made from?

Material composition varies by garment. Product descriptions will list the specific fabric blend and fit details for each item. We prioritize soft, comfortable apparel designed for everyday wear.

Are your products officially licensed?

Not yet. Mint Street Apparel creates original fan-inspired designs and is not affiliated with, endorsed by, or officially licensed by the NFL, the Carolina Panthers, or any other professional sports organization unless otherwise noted.

Do you offer discounts or promotions?

Yes. Join our email list to receive updates on new releases, limited drops, exclusive offers, and special promotions.

Shipping Policy

Questions? We'd be happy to answer them for you.

Do you ship internationally?

At this time, we primarily ship within the United States. International shipping availability may vary and will be displayed at checkout if applicable.

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Can I update my shipping address?

If you need to change your shipping address, please contact us as soon as possible after placing your order. Once an order enters production or has shipped, we're unable to make changes.

How long does shipping take?

Because each item is made to order, production typically takes 1-3 business days before shipping. Delivery times vary based on destination and shipping method selected at checkout.

Return Policy

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What is your return policy?

Because our products are made to order, we’re unable to accept returns or exchanges for incorrect sizes, colors, or changes of mind. Please double-check your size and order details before completing your purchase.

If your item arrives damaged, defective, or incorrect, we’ll make it right. Please report the issue within 30 days of delivery so we can help arrange a replacement or refund when eligible.

What if my order arrives damaged or incorrect?

We want you to be happy with your order. If an item arrives damaged, defective, misprinted, or incorrect, please report the issue within 30 days of delivery.

After your order is delivered, you’ll receive a follow-up email with a link where you can report an issue. Please include clear photos of the item and the problem. Once reviewed, eligible orders may receive a free replacement or refund.

You do not need to return a damaged or defective item unless otherwise instructed.

Can I cancel or change my order?

We begin processing orders quickly, so cancellations or changes are not guaranteed once an order has been placed.

If you need to make a change, please contact us as soon as possible. If your order has not entered production, we may be able to cancel it or make changes. Once production has started, we may be unable to modify or cancel the order.

Can I update my shipping address?

If you entered the wrong shipping address, please contact us as soon as possible.

We may be able to update your address if your order has not yet shipped, but changes cannot be guaranteed once production has begun. Once an order has shipped, we are unable to change the delivery address.

Mint Street Apparel is not responsible for orders delivered to an incorrect address provided at checkout.

Need Additional Help?

We’re happy to help. If you have a question about your order, shipping, sizing, or anything else, please contact us and include your order number.

For issues with an item after it has been delivered, look for the follow-up email sent after delivery. It will include a link where you can quickly report a problem with your order.